Reference

How sayap35 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use sayap35, why we collect it, and how we keep it secure — including information tied to your account wallet and local payment activity via DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay payment recordsCookie and device data clarityYour right to access or delete dataClear contact path for privacy requests
sayap35 How sayap35 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply several layers of protection to the data you share with us — from the moment you enter your details on the registration screen to every transaction you make through your account wallet. Each area below explains the specific practice we follow, so you know exactly how your information is handled rather than reading a vague assurance.

Encryption at Every Step

All data sent between your device and our servers — including DANA, OVO and GoPay transaction details — is encrypted using SSL. Your payment references are never stored in plain text.

Cookie Use and Your Control

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings at any time.

Account Security and Access Logs

We record every login attempt against your account, including device type and IP. If we detect a pattern that looks unusual, we may ask you to re-verify via OTP before proceeding.

Requesting Changes to Your Data

You have the right to access, correct or ask us to delete the personal data we hold on your account. Submit a request through live chat or email and we will handle it within a reasonable timeframe.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

Have a question about your stored data, or want to request a correction or deletion? Our support team handles privacy requests directly. Reach us through any of the channels below and we will respond to your request promptly. For account wallet queries — such as a data mismatch between your OVO or GoPay record and your sayap35 profile — please have your registered mobile number ready when you contact us.

Team online

Live Chat

Start a live chat session from the account page. Describe your privacy request clearly and our team will pull up your record to assist.

Email Support

Send your data access or deletion request to our support email. Include your registered account name and the specific data concern so we can act on it quickly.

Account Help Centre

Visit the Help Centre inside your account dashboard. The privacy section there lets you submit a formal data request and track its progress.

Your Privacy Rights at sayap35 — Answered

These are the questions we hear most often about how we handle personal data. If your question isn't covered here, reach out through live chat or our support email and we'll give you a direct answer tied to your specific account situation.

We collect your name, email, mobile number and, where you link a payment method, your DANA, OVO or GoPay account reference. We also log your device type and IP address at login.

We share data only with processors directly involved in your account activity — for example, the payment gateway handling your GoPay deposit. We do not sell your data to advertisers or unrelated third parties.

Retention periods depend on operational and audit requirements. Transaction records linked to DANA or OVO payments are kept for as long as our internal policy and applicable rules require, then deleted.

Yes. Submit a data access request via live chat or support email with your registered account name. We will identify what we hold and share a summary with you in a reasonable timeframe.

Contact our support team through live chat or email, state that you want your data deleted, and include your account identifier. We will process the request subject to any retention obligations we must meet.

We use session and analytics cookies. Session cookies keep your lobby active; analytics cookies help us understand navigation patterns. Adjust or block cookies through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.