Reference

What You Need to Know Before You Play

These legal terms set out how sayap35 operates your account, handles your data, and applies jurisdiction rules — availability depends on local law and eligible regions in Indonesia. Read through each section so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessAccount terms apply on registrationData handled under our privacy policyContact us to request changesDANA, OVO, GoPay covered under payment terms
sayap35 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If you have a question about your account terms, a data request, or need clarification on how a policy applies to your wallet or transaction, our support team can direct you to the right place. Use any of the channels below — response handling for legal queries may take longer than standard account help, so include your account reference and a clear description of your request.

Live Chat Start a chat session from your account dashboard. For legal queries, state your account reference and the specific policy section you are asking about so we route it correctly.
Email Support Send your legal or data-related request to our support address. Include your registered email, your DANA, OVO, or GoPay wallet reference if relevant, and the nature of your request.
Account Help Centre Our account help section covers common policy questions including data access, account closure and payment conditions. Check there first before submitting a formal request.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

Your account data is collected for the purpose of running your account — verifying identity, processing DANA, OVO, and GoPay transactions, and keeping a record of activity for regulatory compliance. We do not sell your personal data to third parties. Cookies are used on the platform to maintain your session, remember preferences, and measure how the site performs. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account loads. If you want to access the data we hold on your account, submit a written request through support and we will respond within a reasonable timeframe.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of data held on your account at any time.

Cookie Policy

Session cookies keep your account logged in and protect your wallet flow. Analytics cookies are non-identifying. Adjust your browser settings to control which cookie types are active during your session.

Account Security

OTP verification is required at login and for sensitive account changes. If your registered number changes, contact support before attempting a wallet update — this applies to DANA, OVO and GoPay links.

Request and Corrections

To correct account details or request data deletion, contact support with your account reference. We will confirm the action taken and any legal obligations that prevent full deletion.

Your Legal and Account Policy Questions

These are the policy questions we get asked most often. If your question is not covered here, reach out through live chat or email and quote the relevant section from our terms so we can give you a precise answer.

Availability depends on local law and the eligible region you access from. It is your responsibility to confirm that use of the platform is permitted under the laws that apply to your location.

We collect the details you submit at registration, transaction records tied to DANA, OVO, or GoPay payments, and session data used to keep your account secure and functional.

Yes. Submit a written request through email support with your account reference. We will compile and send a summary of the personal data we hold, subject to legal retention obligations.

Contact support and specify that you want data deletion. We will action what we legally can. Some records — particularly transaction histories — must be retained under compliance rules and cannot be removed on request.

When an account is closed, wallet links are deactivated. Any pending balance subject to verification will be processed before closure is completed. Contact support to confirm the timeline.

We notify account holders of material changes via registered email. Continued use of your account after a terms update means you accept the revised version. Check the legal page periodically for the current version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.